Refund policy

Return and Refund Policy

All sales are final. We do not offer refunds for a change of mind.

Quality Issues

If your item arrives with a manufacturing fault or quality issue, we will always repair or replace it for you.

How to Return an Item

By post: you're welcome to send your item back to us by post. Please note that return postage is at your own cost.

In person: to avoid postage costs, you're welcome to bring your item to us in person at our Battersea location for a free repair or exchange. Please contact us in advance to arrange a suitable time.

Contact Us

Before sending or bringing back an item, please contact us so we can assist you:

Email: Lorraine.Lee.Boutique.London@outlook.com
Phone / WhatsApp: +44 (0)7863 985504