Shipping Policy

Last updated: 10 September 2026

All Lorraine Lee Boutique orders are dispatched from the United Kingdom.

UK Delivery

Standard UK delivery normally takes approximately 3–5 working days.

Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and may be affected by carrier delays or exceptionally busy periods.

Shipping charges for orders below the free-delivery threshold will be shown at checkout.

Free UK Delivery

We offer free UK delivery when the total value of eligible Jewellery and Bags in your order is £100 or more.

The £100 threshold:

1.Applies to eligible Jewellery and Bags only

2.Is calculated after promotional discounts have been applied

3.Does not include shipping charges

4.Does not include Bespoke Dresses, gift cards or other excluded products

If the value of the eligible Jewellery and Bags falls below £100 after a discount has been applied, the standard UK delivery charge will apply.

International Delivery

We offer international shipping to selected destinations. Available delivery options, estimated times and charges will be displayed at checkout.

International delivery times vary depending on the destination, selected shipping service and local customs processing. Customs delays are outside our control.

Free International Delivery

We offer free international delivery when the total value of eligible Jewellery and Bags in your order is £200 or more.

The £200 threshold:

  • Applies to eligible Jewellery and Bags only

  • Is calculated after promotional discounts have been applied

  • Does not include shipping charges

  • Does not include Bespoke Dresses, gift cards or other excluded products

If the value of eligible Jewellery and Bags falls below £200 after a discount has been applied, the applicable international shipping charge will be shown at checkout.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or local handling fees when they arrive in the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer. We cannot control or predict the amount charged by local customs authorities.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Please allow time for the carrier’s tracking system to update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery charges may apply if an order is returned to us because the address provided was incorrect or incomplete, or if the parcel was not collected.

Delayed, Lost or Damaged Parcels

If your parcel has not arrived within the expected delivery period, please check the tracking information before contacting us.

If your parcel appears to be lost or arrives damaged, please contact us through our website with your order number and, where applicable, photographs of the parcel and products. We will work with the delivery provider to investigate and resolve the issue.